Kore.ai BankAssist

Conversational Banking for Every Customer

Your Fast Track to Superior Digital-First Customer Support
Kore.ai's BankAssist is the intelligent virtual assistant built with Conversational AI capabilities that deliver a personalized, conversational banking experience through a wide range of voice, SMS, and digital channels. It comes pre-trained with 200+ retail banking use cases to handle the most critical customer queries, transactions, and requests.

Features & Benefits

Streamline Access to Account Details

Automate routine customer inquiries related to account/routing numbers, as well as check balances across various accounts.

Simplify the Payments Process

Whether it is for credit cards, mortgages, loans, or beyond, enable your customers to conversationally keep their accounts in good standing.

Review Transaction Details

Allow customers to easily review and extract insights into their spending history and even dispute transactions when necessary.

Balance Management

Ease customers access to information on standard procedures like check verification, account hold release, and stop payment requests.

Personalized Up-Sell/Cross-Sell

Maximize opportunities to provide relevant product information for customers looking to open new accounts, upgrade old ones, or just want more information.

Live Agent Availability Anytime

For customers that have more complex needs, provide them with a seamless transition to your live agents who are eager to assist.